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| Q. |
How will I know when my item(s) have been shipped? |
| A. |
The quickest way to get order status is to go to http://myinfo.allergybuyersclub.com and follow the instructions. This site has up to date status information and is available 24/7. As we receive shipping information about your item(s) we will pass it on to you. This will include any known delays in the shipment of the item due to a backorder. If the status is "shipped", we will e-mail you a tracking number with a link which you can click on to see where the package is in transit. Alternatively, you can go to the UPS or FEDEX web sites to see where the package is in transit. Please enter your tracking number in the box provided and select the Track button on the screen. If you place an order over the phone or via fax we will notify you when item has shipped or is due to ship if it is not in stock.
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| Q. |
 Whom do I contact if I need assistance? |
| A. |
You have a few options. You can call, fax, email, or write with your questions.
Call us toll-free at: 1-888-236-7231. |
| Customer
Service: |
Monday - Friday, from 9am to 6pm EST or |
| Sales: |
7 Days a Week from 8am to 11pm EST |
After hours you can leave us a message and we will return your call. You can fax us at: 781-843-2163. |
You can Contact
us by completing this online
form.
Our mailing address is:
AllergyBuyersClub.com
45 Braintree Hill Office Park
Suite 300
Braintree, MA 02184 |
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| Q. |
What type of products do we sell and what is the warranty on these items? |
| A. |
We only sell
NEW items in our online stores with full manufacturer's warranties
as stated on our product pages. |
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| Q. |
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| A. |
We guarantee
that every online transaction you make will be 100% safe. This means
you pay nothing if unauthorized charges are made to your card as
a result of shopping at our online store. Under the Fair Credit
Billing Act, your bank cannot hold you liable for more than $50.00
of fraudulent charges. If your bank does hold you liable for any
of this $50.00, We will cover the entire liability for you, up to
the full $50.00. We will only cover this liability if the unauthorized
use of your credit card resulted through no fault of your own from
purchases made while using the secure server. In the event of unauthorized
use of your credit card, you must notify your credit card provider
in accordance with its reporting rules and procedures. You can read
our privacy
policy to be assured that we will not give away, trade or sell
any of your contact or secured order information. |
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| Q. |
What are my options for placing an order? |
| A. |
You can place
a secure order online yourself, use our fax
form or call in an order (Mon-Fri 9-5 Eastern time). We accept
Visa, Mastercard, Discover and American Express credit cards. We
do accept checks from recognized non-profit organizations - call
us 1-888-236-7231 for details
about this. |
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| Q. |
What is our return policy? |
| A. |
Please
see our Return Policy page. |
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| Q. |
What are our shipping charges/methods? |
| A. |
We provide free
shipping (except for furniture or appliances that are noted) for
all order totals $150 and up, shipped within the contiguous U.S. For
shipping locations outside the 48 continental United States, we
will have to quote additional shipping charges for you when we receive
the order or ahead of time if you call our customer service center
at 1-888-236-7231 or email us with your shipping questions. Shipping
costs for continental U.S. order totals under $150 are as follows:
Order
Total |
$0-$19.99 |
$20-$29.99 |
$30-$59.99 |
$60-$89.99 |
$90-$119.99 |
$120-$149.99 |
Shipping
Cost |
$8.99 |
$10.99 |
$11.99 |
$14.99 |
$18.99 |
$22.99 |
If we are aware
of a potential delay in shipping for an item due to seasonal demand,
we will indicate the known shipping delay time on the product page
or indicate "Call for Availability" above the product price. Most
of our items will ship within one or two business days.
Note: If you
need mattresses and/or boxsprings weighing over 250 lbs. to delivered
above the 3rd floor of a building without an elevator we will have
to charge a fee of $50 per each additional flight of stairs above
the 3rd floor.
Note: We will
have to quote shipping costs for furniture. The cost depends upon
the weight of the item and where it is being shipped to. |
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| Q. |
Will I have to pay sales tax on my order? |
| A. |
We are required to collect sales tax on orders shipping to Massachusetts. |
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| Q. |
How do I cancel or change my order? |
| A. |
As long as your
order has not yet been shipped, the order will be cancelled per
your request with no additional charge to you. If you were charged
for the product your credit card will be credited. You will receive
an email confirmation upon our cancellation of the order. If the
item has been shipped you will have to refer to our return policy
listed above.
To Cancel or Change an Order please complete
our online form. |
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| Q. |
Do I have to be a member of the AllergyBuyersClub or SleepBuyersClub to order products? |
| A. |
No,
you do not have to join the club in order to order products from us.
Just place your order online, via fax or over the phone.
If you do join
our email club, you will receive periodic allergy and asthma research information
and new product updates through our newsletter called Allergy Consumer
Review. You will be notified of any free offers from our manufacturers,
receive unadvertised "member only" product specials and discounts.
You will have password protected access to "member only" bulletin
board where you can talk to other allergy and asthma sufferers and
doctors in the field. You will be offered a chance to participate
in our consumer panels and test products before you buy. We will not
give out any of your membership information to any other source. |
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| Q. |
How will I know if an item I ordered is out of stock or on backorder? |
| A. |
We make every effort to get your order to you as soon as
possible. In-stock items are generally shipped within 24 to 48 hours.
If there is a problem with your order or we discover the item is backordered,
you will receive an email stating more details. For Order
Status please complete
our online form. |
